Cancellations and refunds

Playbac lists pickup football games. When you book, you pay for one spot in one game.

Cancelling your spot

• Cancel 24 hours or more before kickoff and you get a full refund.
• Cancel less than 24 hours before kickoff and there is no refund. The spot goes back on sale.
• You can cancel from the game page or from My games.

When we cancel

If we cancel a game, for example because of rain, a venue problem or too few players, everyone booked gets a full refund.

Payment problems

If you pay but the game filled up while you were paying, or you were charged twice, we refund the extra payment automatically.

How long refunds take

Refunds go back to the card, UPI account or bank account you paid from, through our payment provider PayU. They usually arrive within 5 to 7 working days, depending on your bank.

Questions

Write to us through the contact page and include the game and the phone number you booked with.